Q: How do you ship? What carrier is used?
A: We ship daily Mondays - Fridays from various locations. Orders received on weekends will be shipped the following business day. We use registered airmail and the goods will be delivered to you by the postal service. A signature will be required unless you have previously ordered from us and made arrangements with our Customer Service staff to receive your order without signature required.

Q: How much do you charge for shipping and handling?
A: There is a flat handling fee of $ 30 USD per order and an additional $30 USD per item ordered. If you order one item, you would pay $ 30 USD, for two items $60 USD.

Q: Can you "overnight" my order?
A: Overnight delivery is not possible.

Q: Can you use FedEx/DHL or UPS for my order?
A: No products can be shipped by FedEx or other Couriers at present.

Q: Do I receive the tablets in the original blisters and box or only the tablets, how are they packaged?
A: All products ship in their original blisters and we include the cardboard box (No box for DHL orders), unless you specifically select or request that we send you only the tablets. There are exceptions: Xanax XR (Pharmacia), the time release Xanax and Revez will not ship in blisters but you only receive the tablets hygienically repacked.

Q: How long will it take until I get my order?
A: It depends on where you are and what you order. Customer Service will give you details by e-mail once your order has been processed. As an approximate guide, 7 - 11 days will work for most countries inlcuding the USA. These are estimates only, we cannot be more specific as we do not have control over the efficiency of the postal service. Please only contact us if your order has not arrived 21 days from the shipping date found in your order history (found when logging into your account).

Q: Where do you ship from? I am concerned about receiving orders from certain countries.
A: We ship from various locations.

Q: What does your "shipping guarantee" mean?
A: If your order has not arrived after 21 days, please contact us and we will investigate and track the shipment. We will offer you, at our sole discretion, one of the following options: Full refund, free-reshipment or account credit. Which option is offered to you will be determined after consulting with you and in accordance with your previous order history and our loss prevention guidelines. We welcome your feedback after your order arrived to let us know that you received it, it allows us to better estimate the average shipping time to other customers.

Q: Do you ship to the UK / Canada / Europe?
A: Yes, we can ship all our medications worldwide.

Q: What happens if I am not home to sign for my order?
A: The delivery person will leave a slip or card at your delivery address and you can pick your order up from the post office that is servicing your area or in some cases arrange re-delivery. If you have not been notified, you may ask the post office whether there is an item waiting for you. Orders returned or rejected will NOT be received by us, do not return any medications, they would be lost and you will not receive a refund.